Refund Protect (Refundable Registration)

• How do I opt in? 
• Refund Protect Terms and Conditions
• How to submit a Refund Request for a Refundable Registration
• What else should I know?

How do I opt in? 

During the checkout process for your registration, you'll be presented with |the option to opt-in to Refund Protect:

In order to opt in to Refund Protect, review the added fee and select the "Refundable Registration" option. 

If you prefer not to opt in or do not wish to pay the added fee, please select the "Non-Refundable Registration" option. 

Refund Protect Terms and Conditions:

Refund Protect is administered by a third-party partner of Tough Mudder, so our customer service team will not be able to assist with any questions regarding your protected registration. 

For full Terms and Conditions associated with your Refundable Registration, please see our partner's Terms and Conditions here. 

How to submit a Refund Request for a Refundable Registration

You can access the online Refund Application form through your booking confirmation email that you were provided following your original payment. Both a direct link to the form and your booking reference to open your Refund Application can be found in this email, so please keep a look out for the wording titled “Refundable Bookings”.
 

What else should I know? 
 

• Refund Protect applies to your original registration only; if you choose to transfer/defer your registration using Tough Mudder's transfer process, you will forfeit your Refund Protect coverage. Refund Protect is non-transferable. This includes transferring your own ticket to a new event or transferring your ticket to a new person.
   
• If you are purchasing a registration using your Season Pass, Trifecta Pass, or other 100% off registration code, you will not see Refund Protect as an added option.